General Questions

Are all positions advertised externally?

No, unionized opportunities follow an internal process according to the respective collective agreement. Should there not be any internal candidates who meet the criteria, then the position is posted externally.​

What should I do if I’m not receiving updates or confirmations?

Check your spam or junk folder first. If emails are still missing, confirm that the address on your applicant profile is correct.

I’m having trouble logging in, what should I do?

Double-check your username and password. Clear your browser cache, try a different browser or reset your password. If issues persist, please contact IT.

The system won’t let me upload my resume or documents. How can I fix this?

Make sure the file size does not exceed 5 MB and is in an accepted format (.pdf, .doc, .docx ). Rename your file without special characters (e.g., “Resume_JohnSmith.pdf”). If issues continue, try a different browser such as Chrome or Edge.

Logging In

How do I reset or change my password?

To reset your password, click My Candidate Profile tab at the top right of the page and you will be directed to the sign-in page. Click the Forgot your password link beside the sign-in button and enter your email address. Check your email for further instructions to reset your password.

To change your password, sign-in to your Candidate Profile, click Options and select Settings from the drop-down menu. Enter new password and select Change Password button on the bottom left.

Do I need to sign-in to search for and review jobs?

No, you do not need to log in to view jobs on the career site. However, you will need to sign-in to apply for jobs.

Who can I contact if I continue experiencing technical issues?

If you’re still experiencing technical issues, please email talentacquisition@brampton.ca with a brief description of the problem and, if possible, a screenshot of the error.

The system froze or timed out. How do I know if my application went through?

Log back in to your account and check “My Applications.” If your submission appears with a status of received, your application was successfully submitted. If it does not have a received status, please resubmit your application.

Creating and Updating my Candidate Profile

How do I create my Candidate Profile?

To create an online profile, click My Candidate Profile at the top right side of the page. Select Create an account and complete the login details, accept the Terms of Use and select the Create Account button. Expand the My Documents section and upload your resume and/or cover letter. Enter your contact information in the Profile Information section. Complete your profile by entering additional details about your Work Experience, Formal Education, Designations, Licences and Professional Memberships in the applicable sections. When you are done, click the Save button at the bottom.

What file formats can I upload my resume in?

The accepted file types for the City of Brampton are .pdf, .doc and .docx. Other formats may not upload properly.

Can I update my profile or resume after submitting an application?

No. Once an application has been submitted, it cannot be modified for that specific posting. Be sure to update your profile information, resume or attachments for future applications by logging into your account and selecting “Profile” or “My Documents.”

How do I update my Candidate Profile, including my resume?

To update your online profile, sign-in to your Candidate Profile and expand the sections where you can make updates to your personal information and/or resume. When finished, simply click Save at the bottom.

How do I search for a job?

To search for a job, click the Featured Opportunities tab located at the top of the page. Selected based on your area of interest. You can Search by Keyword feature to search within the title and description of the job posting.

How do I set up job alerts about new job openings?

To set up notifications, sign into your Candidate Profile and select Options from the top right of the page. Select Job Alerts from the drop-down menu and click the Create New Job Alert button. Enter the keyword(s) for your alert in the Search by Keyword field, such as "Finance" or "part time" and Preview Alert. This will allow you to preview the alert to view the types of jobs that you will be notified for. You can modify your keyword(s) as necessary to get the desired results. If no results appear, it may because there are no current jobs that are posted that match the keyword(s) you entered.

Recruitment and Interviews

What if I need an accommodation during the application or interview process?

The City of Brampton is committed to providing an accessible and inclusive recruitment experience. Contact the Talent Acquisition Specialist who initiated your interview or hiring team member to request accommodation at any stage of the process.

How will I be contacted if selected for an interview?

You will be contacted by email or phone by a City of Brampton Talent Acquisition representative or hiring department.

Can I apply for more than one position at a time?

Yes, you can apply to multiple postings as long as you meet the qualifications listed.

Will I get a confirmation when my application is submitted?

Yes, you’ll receive an on-screen confirmation and an automated email once your application has been successfully submitted. Please check your spam or junk folder for an email from careers@brampton.ca.

Completing Your Onboarding Tasks

I have received an email to complete my hire information and submit required documents. What do I do?

An email notification containing temporary log in information will be sent so you can complete tasks related to your onboarding. Before you begin, you will be required to reset your password. Then you can enter the required details in the Onboarding Application panels.

What will I need in order to complete my new hire activities?

It is recommended to set aside approximately 30 minutes to complete your new hire activities online. You will need the following information:

• Social Insurance Number (SIN)
• Banking account information
• Date of birth
• Address Details
• Emergency contact information
• Vehicle information
• Work permit information (if applicable)

I am completing the Employee Onboarding and have questions. Who do I contact?

If you are completing your new hire activities online and you have questions, reach out to talentacquisition@brampton.ca.

Self Identification Survey

Can I update my information once I have submitted my application?

Once the survey is completed and the application is submitted, you will not have access to update the information.

How do I complete the survey?

The survey will be part of your application and is voluntary. Each question allows you to select “prefer not to answer” as a response. Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question.

You will be asked to complete the survey with every application submitted for a position with the City.

How will information be protected?

Your privacy is important to us. Your information will remain confidential. The City takes steps to protect personal information and handle such records in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).

The survey will be anonymized and will be kept separate from the applicant’s or employee files. The survey responses will be disaggregated so that the individuals who completed the survey cannot be identified and to maintain anonymity.

Applicant responses will be stored on the City of Brampton’s applicant tracking system. Only authorized staff within Human Resources and the Equity Office will have access to individual responses.

If I don’t complete the Self-Identification Survey, can I still apply for a position?

Yes, you can still apply for a position. Completing the self-identification survey is voluntary. Your application will be accepted regardless of whether or not you complete the survey.

Why did the City launch the Self-Identification Survey?

The survey is part of the work plan commitment made in the Workplace Diversity and Inclusion Strategy to monitor the demographic representation of underrepresented groups and also addresses the Brampton City Council motion passed on June 16, 2021, specifically, Equity Principles in the City's Recruitment, Hiring and Promotion of Staff.

Your voluntary self-identification will help the City to identify and remove barriers that have historically negatively impacted the employment opportunities of underrepresented groups and make the hiring process more equitable and inclusive for all applicants.

We are working on strengthening our hiring strategies and processes, however without data we are limited in our ability to measure the success of these initiatives. The data you provide will help the City understand who is applying, who is progressing through the hiring process and ultimately who is successful in attaining these positions.