Job Posting Details

Job Opening Number: 107123
Job Requisition Number: 319 
Number of Positions: 1
Job Type: Management and Administration
Job Code: 000025
Department: PUBLIC WORKS & ENGINEERING
Division: Facilities Operations & Mainte
Hiring Salary Range: $102,784.00 - $115,632.00 per annum
Maximum of Salary Range: $128,480.00 per annum
Job Grade: 6
Job Status and Duration: Full Time (FT)
Hours of Work: 40 Hour work week
Location: West Tower
Posting Date: 05/07/2026
Closing Date: 05/21/2026

Reporting to the Manager, Facilities Services and Operations this role is responsible for leading a team, formulating and establishing guidelines, policies, and procedures to provide service excellence to stakeholders and clients in the delivery of Brampton’s Facility Events Strategy and various community events within downtown Brampton facilities. This role will ensure a proactive approach to brand building and marketing program delivery initiatives that meet the needs of the community.

Position Duties and Responsibilities:

1. Operations

• Supervise and monitor the quality of service delivery of specific programs and activities to meet operational effectiveness and corporate service standards. 
• In collaboration with the Manager, Facility Services and Operations review and revise current policies and procedures and standards to ensure service excellence and effectiveness.
• Under the direction of the Manager, Facility Services and Operations implement a multi-year event strategic plan to ensure service delivery efficiency and effectiveness
• Responsible for the planning, building and implementation of downtown Brampton facility events, including council activities, high profile community events, and corporate functions
• Manage mailroom, courier/shipping and receiving activities and ensure timely delivery of services to all City facilities including libraries
• Source and negotiate with vendors and suppliers
• Onsite inspections and project management
• Approve and organize details as they relate to events such as floor plans, setup and service requirements, and staffing requirements.
• Provide timely follow-up to customer service issues

• Serve as a liaison with the Mayor, Council office, dignitaries and members of the community.

• Perform additional similar and related duties as assigned.

2. Staff Supervision

• Supervise unionized FSO office staff including assigning, and reviewing of work and assessing performance
• Oversee the day to day operations of unionized and non-unionized FSO staff members including scheduling, assigning, and reviewing of work and assessing performance

• Interview, recruit and hire staff to meet operational effectiveness 

• Assess, monitor performance and discipline as required to meet operational effectiveness
• Provide oversight to Facility Technician Lead and Facility Support Associate in their staff supervision, recruiting, and training duties
• Lead and support FSO staff with the planning of bookings, events, and technical equipment support
• Coach, develop and supervise FSO operational and building staff with respect to project management, customer service relations, team effectiveness and continuous improvement
• Address and resolve any problems that may arise, make on the spot decisions, delegate roles, direct staff, and be present at the events as required
• Deliver team building strategies and continuous improvements

3. Marketing Programming

• Responsible for planning and implementing marketing programming tasks and social media campaigns
• Research, design, develop and execute new promotional strategies and oversee the full implementation of plans
• Promote/market events in consultation with Strategic Communications including social media campaigns
• Ensure programming and operational excellence by researching, designing and developing new and existing marketing campaigns and events

• Create surveys and report on findings such as attendance numbers, trends, target achievements and areas for growth.

4. Customer Service

• Work in collaboration with a wide range of internal and external stakeholders, contractors and vendors in downtown Brampton facilities for special projects, strategies and initiatives to ensure that projects are executed on time and within budget as per project plans

• Build and maintain a relationship with internal and external stakeholders, departments and team members

• Liaise with various community groups, businesses and customers to enhance client relationships when planning and producing events
• Liaise with Economic Development to execute special events
• Develop and implement facility improvements and provide recommendations for site and operational improvements
• Create surveys and report on findings such as trends, achievements and areas for growth
• Present post-event analysis reports when required
• Create surveys and report on findings such as trends, achievements and areas for growth

5. Budget Support

• Prepare budgets and ensure adherence
• Provide input on divisional budget requirements to support anticipated business needs 
• Supervise and monitor current budget of expenditures and ensure budget compliance meet necessary sign-offs and approvals 
• Use of effective resource and expense management at all times to meet corporate policies and guidelines. 

Minimum Qualifications:

Education:

• Post-secondary degree or diploma in Special Events, Communications, Marketing, Hospitality, Public Relations or equivalent

 Experience:

• 4-5 years of experience in a municipal or community events related environment with proven experience in event planning or marketing and execution in a project team environment

Special Requirements:

• Strong customer service and people management skills
• Proficient in Microsoft Office software
• Knowledge of CRM systems
• Excellent written and verbal communication skills
• Excellent interpersonal skills and experience working with community groups and/or the private sector, other levels of government
• Strong organizational and time management skills
• Ability to work well under pressure
• Detail oriented, well organized and able to prioritize tasks and meet critical deadlines
• Regular access to a vehicle
• Able to work independently and as part of a team

Mandatory Requirements:

• N/A

Additional Information

Interview:  Our recruitment process may be completed with video conference technology.

**Various tests and/or exams may be administered as part of the selection criteria.

    
As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation.  Any changes affecting this position will be communicated as information becomes available. 

If this opportunity matches your interest and experience, please apply online by clicking the apply now button by (05/21/2026) and complete the attached questionnaire.

We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

The City of Brampton uses email to communicate with applicants for open job competitions. It is the applicant's responsibility to include an updated email address that is checked daily and accepts emails from unknown users. Time sensitive correspondence is sent via email (i.e. testing bookings, interview dates) and it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the employment opportunity and your application will be removed from the competition.

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