Job Posting Details

Number of Positions: 2
Job Type: Management and Administration
Department: COMMUNITY SERVICES
Division: Cultural Services
Hourly Rate: $20.68 per hour

Job Status and Duration: Part Time (PT), Regular (R), vacancy for months
Hours of Work: 24 hour workweek / shift work / variable hours /  flexibility to work evenings, weekends and holidays is required 
Location: Rose Theatre
Closing Date: 05/01/2026

Primary Function:

Reporting to the Coordinator, Artist and Audience Services, Front of House Manager, oversee a unit of staff and patrons, to ensure the successful operation of events and the safety and enjoyment for all. Ensure positive theatre experiences are sustained through exemplary customer service.

Direction Exercised: Ushers and volunteers

Position Duties:

• Assume a lead role during events, liaising with Front of House Manager, Concessions, Volunteers, Maintenance, Technical, Box Office, Marketing, Production, City Departments, Community Affiliates and Clients.
• Ensure that all frontline equipment is in working order and readily available for the team
• Contribute to the successful and safe operation of theatre events by assisting team and clients during preparation for events including; set up, ticket distribution, scanning, and supervising smaller events within events
• Responsible for ushers, volunteers, and assistants including volunteer application assessment, inventory, supervision, training and mentoring
• Responsible for load in and out of patrons, ticket taking, seating patrons, coat check, greeter in an assigned section
• Provide a high level of front line customer service including greeting and engaging patrons
• Maintain an understanding of current and upcoming events and programs
• Maintain complete vigilance while on duty and be ready to respond to any emergency situation
• Report all concerns, accidents and incidents to immediate supervisor and take appropriate action
• Complete administrative duties in a timely manner (eg. incident/accident reports, volunteer reports)
• Maintain a safe and tidy theatre spaces
• Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and Health and Safety Standards for all participants and staff
• Ensure the safety of patrons at all times.  Coordinate emergency evacuation procedures as required, acting as Fire Warden for their level/location in the event of emergency evacuation.   
• Attend meetings/training as required
• Performs other duties as assigned

Selection Criteria:

Mandatory Requirements:

• Smart Serve Certified
• Must be available to work flexible hours, evenings and weekends

Education:

• Ontario Secondary School Graduation Diploma (OSSD), or equivalent

Required Experience:

• Minimum one year experience in a customer service environment, preference given to those with an event or theatre background

Other Skills and Assets:

• Understanding of theatre etiquette and culture as demonstrated through scenario testing
• Current Standard First Aid / CPR C / AED from an accredited organization
• Complete a Level 3 Vulnerable Sector Check
• Exceptional customer service and communication skills
• Able to work efficiently independently and/or as an invaluable part of a team in a supervisory role. 
• Able to speak publicly and lead a team, motivated and willing to take initiative and make decisions. 

Additional Information

**Preference will be given to students that have a permanent residency in Brampton.Various tests and/or exams may be administered as part of the selection criteria. 

**Various tests and/or exams may be administered as part of the selection criteria.

 Interview: Our recruitment process may be completed with video conference technology.

If this opportunity matches your interest and experience, please apply online by clicking the apply now button by (05/01/2026) and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted.

The City of Brampton requires all applicants to have a valid Criminal Record and Judicial Matters Check (Level 2) or a Vulnerable Sector Check (if 18 years of age or older) issued from their local police department, dated within the last six (6) months. All checks must indicate for the purpose of employment.

As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

The City of Brampton uses email to communicate with applicants for open job competitions. It is the applicant's responsibility to include an updated email address that is checked daily and accepts emails from unknown users. Time sensitive correspondence is sent via email (i.e. testing bookings, interview dates) and it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the employment opportunity and your application will be removed from the competition.

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