Job Posting Details

Job Opening Number: 107073
Job Requisition Number: 239 
Number of Positions: 1
Job Type: Management and Administration/Union
Job Code: Supervisor 6, 35
Department: COMMUNITY SERVICES
Division: Community Safety & Well-Being
Hiring Salary Range: $102,784.00 - $115,632.00 per annum
Maximum of Salary Range: $128,480.00 per annum
Job Grade: 6
Job Status and Duration: Full Time (FT), Temporary (T), vacancy for 18 months
Hours of Work: 35 Hour work week
Location: West Tower
Posting Date: April 2, 2026
Closing Date: April 19, 2026

AREA OF RESPONSIBILITY:

Reporting to the Senior Manager, Community Safety & Well-Being, the Supervisor, Neighbourhood Outreach and Development provide strategic and operational leadership for the design, implementation, and continuous improvement of neighbourhood-based outreach and development programs aligned with Council-approved Community Safety & Well-Being Office priorities.

This position is accountable for leading Community Safety Coordinator staff and for developing, launching, managing, and evaluating complex community-based programs from concept through delivery and sustainability. The Supervisor plays a critical leadership role in translating strategic direction into actionable initiatives, managing multiple concurrent projects, and ensuring programs are responsive to neighbourhood needs, politically informed, and operationally effective.

The role requires a high degree of political acuity, sound judgment, and the ability to lead in complex, public-facing environments. The Supervisor regularly engages with residents, community organizations, internal/external partners, and senior leadership, and must be adept at managing public concerns, de-escalating issues, and balancing community expectations with corporate priorities.

KEY RESPONSIBILITIES

PROGRAM STRATEGY, DEVELOPMENT AND CONTINUOUS IMPROVEMENT

• Lead the end-to-end development of neighbourhood outreach and development programs, including concept development, business case articulation, implementation planning, delivery, evaluation, and refinement.
• Develop and evolve neighbourhood outreach and community development strategies, ensuring alignment with Council direction, Community Safety & Well-Being Office priorities, and emerging neighbourhood needs and conditions.
• Translate Council direction, Community Safety Action Plan priorities, and community needs into effective, scalable, and sustainable program models.
• Propose, forecast, and manage the operating budget for the unit’s programs and initiatives, including identifying resource requirements, anticipated pressures, and funding implications.
• Monitor program-level financial performance and ensure responsible stewardship of allocated resources in alignment with corporate policies and approved budgets.
• Establish program outcomes, performance measures, success indicators, and reporting frameworks to assess effectiveness and inform decision-making.
• Apply continuous improvement methodologies by analyzing performance data, community feedback, and emerging best practices to enhance program design and delivery.
• Ensure programs evolve in response to changing neighbourhood conditions, operational realities, stakeholder feedback, and political considerations.
• Support the planning, development, and refinement of future iterations of the Community Safety Action Plan.

LEADERSHIP AND PEOPLE MANAGEMENT  

• Provide direct leadership, supervision, coaching, and performance management for staff.
• Prioritize and organize daily work direction to meet operational effectiveness, and ensure work is completed in a timely and accurate manner.
• Lead teams operating in complex, high-pressure, fast-paced, and community-facing environments, including managing conflict, workload pressures, and competing priorities.
• Foster a culture of accountability, team work, professionalism, collaboration, and service excellence.
• Monitor and assess performance, and address performance challenges and employee relations issues proactively and in accordance with corporate policies.
• With the Senior Manager, interview, recruit, and hire staff to meet operational needs. Onboard and train new hires within the Neighbourhood Outreach & Development Unit.

PROGRAM DELIVERY, PROJECT MANAGEMENTAND OPERATIONAL OVERSIGHT

• Plan, coordinate, and oversee the delivery of neighbourhood outreach and development initiatives within the Community Safety Action Plan.
• Manage multiple concurrent projects and initiatives, each with distinct timelines, risks, dependencies, stakeholder interests, and budgets.
• Develop and maintain implementation plans, project schedules, milestones, and deliverables to support effective execution.
• Translate approved strategic priorities and program designs into operational work plans and implementation approaches.
• Monitor, track, and evaluate project and program delivery to ensure alignment with objectives, timelines, service standards, and approved scope.
• Identify operational risks, delivery challenges, and resource pressures, and recommend mitigation strategies.
• Act as a key operational point of contact for internal divisions, community partners, residents, and neighbourhood groups regarding program delivery and progress.
• Coordinate with internal and external stakeholders to support integrated, cross-functional delivery of neighbourhood initiatives.
• Prepare and provide regular progress updates, issue logs, and performance summaries to management.
• Ensure program and project delivery complies with applicable legislation, City policies, and Community Safety & Well-Being objectives.
• Supervise partial implementation of the Community Safety Action Plan and respective initiatives.
• Prioritize and organize implementation schedule for the Action Plan tactics, strategies, programs, and initiatives related to neighbourhoods outreach and development.
• Assign projects and tasks to Coordinators for the implementation and delivery of Action Plan tactics.
• Report and communicate progress of Action Plan implementation and delivery to management.
• Assist in the planning, development, and implementation of future iterations of the Action Plan.

COMMUNITY ENGAGEMENT, CUSTOMER SERVICE AND ISSUE RESOLUTION

• Act as a senior point of contact for residents, neighbourhood groups, and community partners regarding outreach and development initiatives.
• Lead responses to complex public complaints and concerns, applying de-escalation techniques, empathy, and problem-solving skills.
• Ensure customer service principles are embedded across program delivery and staff interactions.
• Build trust with communities through transparent communication, responsiveness, and follow-through.

COMMUNICATION, REPORTING AND PRESENTATION 

• Present and convey complex concepts to internal and external partners and stakeholders.
• Develop reports, plans, procedures, and make recommendations to management for effective decision-making.
• Effectively communicate operational plans and procedures.
• Regularly report on operational performance, outcomes, risks, and improvement opportunities to Senior Manager.
• With the Senior Manager, develop reports and presentations for Council with program updates from the Community Safety & Well-Being Office.
• Lead and coordinate with Strategic Communications to develop and execute comprehensive communications plans that enhance program visibility, manage stakeholder expectations, and support effective public engagement.

CORPORATE CONTRIBUTION

• Responsible for genuinely engaging and actively collaborating across the corporation and with partners and stakeholders, to reduce silos, receive and provide valuable input, streamline operations and ultimately contribute to a Brampton that is a healthy and safe and well-run city.
• Conduct research and analysis using internal and external resources to gain insight into best practices.
• Stay abreast of industry trends and evaluate current programs, processes, and practices to recommend solutions that improve programming and set best practices.
• Support and participate in initiatives undertaken by all Community Safety & Well-Being Office team members.
• Maintain knowledge of City policies, legislation, regulations, Administrative Directives and Standard Operating Procedures.
• Demonstrate corporate values at all times.

SELECTION CRITERIA 

Education:

• Post-secondary degree in related field (i.e. Sociology, Criminology, Emergency Management, Public Policy, Community Development).
• Related training and professional development certificates.
• Project management education and certification is an asset.

Experience:

• Minimum 5-7 years of progressive experience in program development, community engagement, policy implementation, or related fields, preferably within a municipal or public-sector environment.
• Demonstrated experience designing and implementing programs from inception to delivery, including evaluation and continuous improvement.
• 3–5 years of supervisory experience, with demonstrated ability to effectively lead, guide, and motivate teams in complex, community-facing and/or politically sensitive environments.

Other Skills & Abilities:

• Strong knowledge and experience in community engagement and development practices.
• Strong ability to facilitate and convey concepts in a clear and concise manner
• Practical knowledge of Municipal, Regional, Provincial and Federal governments and applicable legislations is an asset
• Demonstrated ability to develop, implement, and continuously improve complex community-based programs.
• Strong political acuity and understanding of municipal governance, Council decision-making, and public accountability.
• Exceptional leadership and people management skills, including the ability to lead through conflict and change.
• Advanced communication and presentation skills, including experience presenting to senior leadership, elected officials, and public audiences.
• Strong customer service orientation and proven ability to de-escalate public concerns and complaints.
• Excellent organizational and project management skills with the ability to manage ambiguity and competing demands.
• Strong analytical and problem-solving skills, with the ability to translate data and feedback into actionable improvements.

Additional Information

Interview:  Our recruitment process may be completed with video conference technology.

**Various tests and/or exams may be administered as part of the selection criteria.

Applicants who do not meet the educational requirements but have direct related experience may be considered. 
    
As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation.  Any changes affecting this position will be communicated as information becomes available. 

If this opportunity matches your interest and experience, please apply online by clicking the apply now button by April 19, 2026 and complete the attached questionnaire.

We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

The City of Brampton uses email to communicate with applicants for open job competitions. It is the applicant's responsibility to include an updated email address that is checked daily and accepts emails from unknown users. Time sensitive correspondence is sent via email (i.e. testing bookings, interview dates) and it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the employment opportunity and your application will be removed from the competition.

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